Le Westin Montréal's Online Privacy Statement
Le Westin Montréal's Mission
At Le Westin Montréal, Inc, we are dedicated to protecting your privacy and safeguarding your personally identifiable information (PII). Le Westin Montréal's mission is to consistently exceed our guests' expectations in terms of the products and services we provide to our business and leisure travelers. We strive to create an experience that is responsive to our guests' needs by using the information you entrust us with responsibly. Le Westin Montréal is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world.
We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web site and during your relationship with us. We wish to help you make informed decisions, so please take a moment to read the sections below.
PURPOSE FOR COLLECTION, PROCESSING, AND DISCLOSURE:
Collection & Use
Le Westin Montréal is fully committed to providing you with information about the collection and use of personally identifiable information (PII) furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:
providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order)
marketing and communications with you in relation to the products and services offered by Le Westin Montréal, our strategic marketing partners, and other trusted third parties
performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities
You will always be offered the choice not to submit your PII or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.
Processing and Disclosure
In most cases, the information you provide is added to Le Westin Montréal's database. Le Westin Montréal does not sell, rent, or give physical possession of your PII to unaffiliated third parties outside the Starwood or Atlific Hotels system.
CONSENT:
As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new Le Westin Montréal or products and services, or upcoming Le Westin Montréal special offers, events, enhancements, or other relevant information that may be of interest to you. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Le Westin Montréal directly.
If you are a Starwood Preferred Guest (SPG) program member, you may also change your communication choices by updating your e-mail preferences in your individual membership profile.
In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, Le Westin Montréal may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.
In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic origin, political opinions, or health conditions).
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION:
To ensure that your personally identifiable information (PII) is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you). If you are a Starwood Preferred Guest (SPG) program member, you can review and update your individual membership profile on-line or with the assistance of a Le Westin Montréal customer service representative. If you are not a SPG program member you can review and update your PII by contacting our Consumer Affairs Privacy Office and requesting an access form. Please note that in an effort to prevent the unauthorized disclosure of your PII, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form. Access to PII from non-SPG program members cannot be provided by telephone.
If, upon review, you wish to deactivate your SPG program member profile, or update your PII, we will endeavor to do so in a timely manner. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your PII will be completely removed from our databases in response to your request.
SECURITY SAFEGUARDS:
Le Westin Montréal recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All Le Westin Montréal owned web sites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although "guaranteed security" does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards.
ON-LINE TECHNOLOGIES:
Le Westin Montréal may use cookies to obtain information about you while visiting our web site. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer's hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to the Le Westin Montréal web site.
Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. Le Westin Montréal cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.
Cookies can also help us provide you with a personalized on-line experience in the following ways:
they remember your user name and password for future visits so log-in is easier and faster
they ensure you are provided with the appropriate frames and content
they ensure you obtain all requested information
they help us deliver communications that are relevant and responsive to your interests and location
Le Westin Montréal cookies are limited to our web site only, and are not designed to follow you when traveling on the Internet after leaving the Le Westin Montréal owned web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition to Le Westin Montréal cookies, various third parties may also place cookies on your computer's hard drive. Le Westin Montréal is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.
If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next.
LINKS TO OTHER WEB SITES:
In order to anticipate your needs, Le Westin Montréal provides links to other web sites for your convenience and information. Le Westin Montréal is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while Le Westin Montréal will protect your information on Le Westin Montréal owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a Starwood brand, or web sites not controlled or authorized by Le Westin Montréal. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.
MINORS:
Le Westin Montréal does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Le Westin Montréal marketing communications.
